Cancellation and Refund Policy

 Cancellation & Refund Policy (Tokyo Sole)

Cancellation & Refund Policy

At Tokyo Sole, we strive to ensure customer satisfaction with every purchase. Please read our cancellation and refund policy carefully.

Order Cancellation

• Orders can be cancelled within 12 hours of placing the order

• Once the order is processed or shipped, cancellation may not be possible

• To request cancellation, contact us immediately via email or phone

Returns & Exchanges

• Customers can request a return or exchange within 5 days of delivery

• The product must be unused, unworn, and in original packaging

• Items showing signs of use or damage will not be eligible for return

Refund Policy

• Once the returned product is received and inspected, the refund will be initiated

• Refunds will be processed within 5–7 business days

• The amount will be credited to the original payment method

Non-Refundable Situations

• Used or damaged products

• Products returned without original packaging

• Requests made after the return window

Damaged or Wrong Product

• If you receive a damaged or incorrect item, contact us within 48 hours of delivery

• Please share clear photos/videos for verification

• We will offer a replacement or refund after approval

Cancellation by Tokyo Sole

• We reserve the right to cancel any order due to product unavailability or unforeseen issues

• In such cases, a full refund will be issued

Contact Us

For any cancellation or refund-related queries, contact us at:
tokyosole.com@gmail.com